Français
This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that you fall within one of these exceptions.

Commitment to Services

Our commitments

Guided by values of integrity, respect, commitment and collaboration, the staff of Lobbyisme Québec undertakes to:

  • guide lobbyists in respecting their legal obligations, in particular regarding the declaration of their mandates in Carrefour Lobby Québec, and the proper exercise of lobbying activities;
  • help public office holders in recognizing and properly managing influential communications in their environment;
  • support citizens in exercising their right to know who is seeking to influence public office holders

Lobbyisme Québec undertakes to offer accessible and quality services by:

  • giving prompt and courteous responses;
  • ensuring the confidentiality and protection of personal information in accordance with statutes and regulations;
  • using clear language in its oral and written communications;
  • providing complete and accurate information.

Our services and deadlines for response

Assistance with requests for information, including requests from a media representative

Deadlines:

  • One business day for a response to a simple query.
  • Ten business days for a response to a more complex query requiring research or verification.

Assistance with a request for support from declarants in Carrefour Lobby Québec

Deadlines:

  • One business day for a response to a simple query.
  • Three business days to obtain validation of an account – “Espace professionnel” (Professional space), including verification of the identity of the declarant.
  • Three business days to obtain validation of an account – “Espace collectif” (Collective space) or validation of the replacement of the senior officer of an enterprise or organization, once Lobbyisme Québec is in possession of all the required information.

Processing institutional correspondence and requests

Deadlines:

  • Twenty business days for a response to a letter sent by postal mail and 10 business days for a response to an email.
  • Ten business days for a response to an email.
  • One business day to receive acknowledgment of receipt for sending an email.

Reporting

Deadline:

  • Ten business days to send a response regarding the action that will be taken. The complainant is informed of the conclusions once the intervention is completed, unless an anonymous report is made.

Request for access to information

Deadline:

  • 20 days, as provided for in the Act respecting Access to documents held by public bodies and the Protection of personal information.

Your responsibilities and recourse

If you have any comments to make or if you are dissatisfied with our services, we invite you to contact us.

Your responsibilities

  • Provide the exact and complete information required to process your request.
  • Show courtesy and respect to our staff.

Recourse

Lobbyisme Québec makes every effort to provide high quality services. Despite all our efforts to serve you well, situations may arise where you wish to file a complaint. If you have any comments or complaints to make regarding the quality of our services, we invite you to contact us, in particular by using the Contact Us online form.

Complaints (available in French only) are forwarded to a dedicated team, overseen by the secretary general. This team handles complaints in complete confidentiality within the stipulated deadlines.

Deadline:

  • Twenty business days following receipt of the complaint, if the complaint is not made anonymously.

This response details the reasons leading Lobbyisme Québec to reject or uphold the complaint, as the case may be. When the complaint is upheld, the dedicated team specifies in its response the actions planned to remedy the situation, if applicable, and the interventions that Lobbyisme Québec will carry out in order to prevent the situation referred to in the complaint from recurring.

No follow-up is carried out in the case of a comment, unless the dedicated team deems it appropriate and the author is not anonymous.

Do you prefer to make an anonymous complaint?

It is possible to make a complaint anonymously. However, if the information provided proves to be insufficient or incomplete, we will not be able to communicate with you. This could prevent your complaint from being processed.

No follow-up can be carried out following an anonymous complaint.

Make an anonymous complaint (available in French only)

Back To Top