In certain situations, the Act allows organizations to use a language other than French.
Public services in a other language
If you are covered by one of the exceptions under the Charter of the French language, you are asked to specify if you wish to receive public services in a language other than French. A supporting document is not currently required if you declare on your honour that you qualify for services in a language other than French.
Individuals who corresponded solely in English prior to May 13, 2021
We can continue to serve in English any individual with whom it communicated solely in English prior to May 13, 2021, with respect to matters of concern to the individual.
Persons declared eligible to receive instruction in English
We can communicate in English with the individuals declared eligible to receive instruction in English and who have obtained the declaration of eligibility for instruction in English from the Ministère de l’Éducation du Québec.
However, this exception does not apply to the children of foreign nationals living temporarily in Québec such as foreign students and temporary foreign workers and who have obtained the authorization to receive instruction in English.
The Indigenous peoples
We can also use a language other than French to communicate with the Indigenous peoples, i.e., the members of the First Nations and the Inuit.
We can use a language other than French to provide immigrant reception services in Québec. The exception applies for six months following a newcomer’s arrival in Québec.
Services provided outside Québec
We can provide services to individuals in another language in addition to French when such services are provided outside Québec.